EXPERIENCE
Executive Business Partner
2022 - Present
Strategize • execute • lead
• Provide support for the Chief Product Officer in the tech industry by managing: complex calendars across multiple time zones, email communications, domestic and international travel arrangements, meeting and event coordination, as well as expense reporting
• Partner with executives to create and execute on department strategies
• Develop and reiterate the department’s rhythm of business including annual and quarterly planning
• Create, track, and report on OKRs (objectives and key results)
• Collaborate with the leadership team on special projects to produce timely deliverables
• Support meetings by preparing documentation (agendas, presentations) as well as tracking and following up on action items
• Lead cross-functional teams with influence
Executive Assistant
2019 - 2022
create • coordinate • elevate
ACCOMPLISHMENTS
• Developed and facilitated a Department-wide webinar about goal setting
• Created and implemented a Department-wide employee recognition program
• Served as an active representative on the Department's Employee Council
• Co-chaired the Employee Council's Staff Appreciation subcommittee (2019-2021)
• Graduate of the Department's Leadership Academy (2019-2021 cohort)
• Certified as a Scrum Product Owner I
DUTIES
• Served as the first point of contact for the Child Care Licensing Unit, made recommendations, and was responsible for handling sensitive and confidential information
• Developed project status reports, assessed project risks, and developed risk mitigation strategies
• Managed the rule revision process and facilitated meetings with stakeholders
• Staffed various meetings: scheduled rooms, sent invitations, created agendas, recorded minutes and action items
• Developed training materials including presentations, job aides, reference sheets, and flowcharts
Workplace Operations Coordinator
2017 - 2018
Organize • optimize • deliver
ACCOMPLISHMENTS
• Developed and implemented a company onboarding policy and procedure
• Created a budget tracking system for office operational expenses and stayed under budget for the entire fiscal year.
DUTIES
• Oversaw the day-to-day operations for the Denver and Boulder offices
• Managed contractors, vendors, and coordinated with facility management
• Coordinated construction projects
• Tracked and maintained the budget for office operations
• Created and updated work plans for projects
• Drafted documentation and training materials for change implementation
• Managed food and beverage for daily operations and special functions
• Managed security and access control
• Hosted events and celebrations for both offices
Customer Success Advocate
2015 - 2017
support • resolve • empower
ACCOMPLISHMENTS
• Maintained a 98% customer satisfaction rating
• Improved customer retention rate
• Trained 12 colleagues
DUTIES
• Provided consultative and technical support to increase clients’ knowledge of the software for client adoption and retention
• Utilized ZenDesk to create and manage help request tickets.
• Utilized Jira to track bugs.
• Composed technical help documents and training materials for clients.
• Established policies and procedures for the Advocate team.
Executive Assistant
2013 - 2015
Organize • optimize • deliver
DUTIES
• Served as the Office of Children, Youth and Families’ first point of contact for citizens, legislators, Governor’s Office, federal, state and county elected officials, and other stakeholders
• Informed Office Director and Deputy Director of potential problems internally or externally; provided Directors with updates and recommendations for a successful resolution
• Recommended and prioritized the Directors for speaking arrangements, functions, meetings, and presentations with private, non-profits, counties, state and federal agencies and other stakeholders or groups regarding various programs and issues.
• Created, revised, and implemented office policies related to workflow, coverage, correspondence, and timeliness
• Updated project work plans and schedules
• Led, managed, and implemented projects
• Coordinated communications associated with change management to impacted stakeholders.
• Created documentation and training materials for change implementation
• Prepared agendas, briefings, and support materials for Directors' meetings, presentations, and speaking engagements
• Staffed committee meetings as requested by preparing agendas and meeting materials; drafting communications to committee members; scheduling meetings; securing meeting locations; taking meeting minutes; set up videoconferences and webinars; and onboarding new committee members
• Coordinated flights, lodging, and other travel arrangements for the Directors
• Coordinated with the Executive Management Team regarding the priorities and needs of the Directors
• Served as the liaison to Human Resources; reviewing applications and making recommendations; scheduling interviews.
Executive Assistant
2011 - 2013
support • coordinate • organize
• Served as the first point of contact for faculty, staff, and students
• Enforced compliance of policies and procedures
• Managed and created work plans for projects
• Monitored and replenished the inventory of office supplies, laboratory supplies, and laboratory equipment
• Coordinated travel arrangements
• Hosted departmental events
• Created a system to track employee trainings
• Created various standard operating procedures, training manuals, and other instructional literature